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Hiring Guide For NYC Restaurants - Hiring Challenges in New York City Restaurants. Restaurant owners have more applicants than job openings but still have trouble recruiting staff. Some employers use employee referral programs in order to attract new employees and encourage them to stay. Although the city's economy is recovering, restaurants and bars need help to thrive. Many key workers left during the pandemic outbreak while others may simply have sought higher paying jobs elsewhere.
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New York City restaurants can be a difficult place to work. Employees frequently work late nights and early mornings - which can be exhausting - in addition to competing against one another for shifts. Many restaurants have difficulty retaining staff and recruiting new ones.
Restaurants have long been at the center of worker shortage complaints, with unfilled job vacancies numbering in the millions--particularly within the service industry. Some owners still struggle to hire even after increasing wages and offering bonuses to employees as incentives.
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Restaurant owners were able to hire more staff and increase employee hours after COVID-19 restrictions ended. Unfortunately, however, progress has been hindered by lingering effects of the pandemic and ongoing challenges facing both workers and owners - such as below-cost-of-living pay, tip inequities, limited or no benefits, race/gender disparities and job instability.
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Samantha DiStefano, of Brooklyn, must close Mama Fox Restaurant & Bar on Sunday evening through Monday because she cannot find enough staff. Susan Povich, of Red Hook, must reduce the number of tables at her Lobster Pound Restaurant to avoid customers being turned away. These owners believe that some workers have simply left the industry and are now working in other fields.
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But New York City workers face added pressures from working in one of the world's most work-oriented cities: professionalism is expected and long hours are commonplace, particularly for junior employees in finance, consulting, law and tech fields. Commuters spend most of their weekday time in offices; giving restaurants and bars just a small window of opportunity for customer acquisition during weekdays.
Due to the three-day week, many restaurants have implemented a shift schedule and launched campaigns that aim to attract customers on Mondays or Fridays - usually the busiest day for restaurants and hotels.
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New York restaurants permit split shifts, but if an employee works over 10 hours in a day they will be eligible for differentiated wages - an additional hour of minimum wage is added to their base hourly rate. Restaurants can pay their staff on a biweekly, weekly or monthly basis. They must inform employees when their wages are due.
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NYC workers can benefit from an impressive range of benefits and perks in this city. NYC offers its workers a wide range of benefits, from health insurance plans to professional development.
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New York City restaurants are an integral component of cultural diversity and an economic driver. The industry is not without its challenges, both for employees and owners. Employees face low minimum wages, tips, inequities in race/gender equality, job instability and thin profit margins while owners face additional issues like third-party delivery services reliance, high operating costs competition soaring rent prices rising labor regulations among others.
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The slow pace of restaurant hiring is a reflection of larger issues in the labor market. Many workers cling to weekly federal unemployment benefits that will expire this September while others opt out entirely of service industry jobs altogether, explaining why restaurants seem to face worker shortages even while unemployment levels overall decline.
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Contrary to many industries, most restaurant employees do not receive health insurance or paid sick leave, nor rest breaks from their employers. If a host works from 11 a.m. to 3 p.m. before taking two hour break before returning at 5 pm for five more hours until 10 pm then resumes working from five pm until ten pm then the restaurant owes nine hours plus one minimum wage even though they only worked ten total hours!
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Restaurants rely heavily on workers, yet often don't provide them with enough wages and hours to support themselves and their families. This was true both before and during COVID-19; today, restaurant workers continue experiencing wages and tips below the cost of living, as well inadequate (or no), benefits, race/gender bias, and job instability. Restaurant owners are also facing thin profit margins, rising costs, competition from third-party delivery services, and a growing need for digital innovation.
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Restaurant careers can be notoriously competitive environments for newcomers to enter. When trying to break into the industry as a server, experienced servers who want to increase their income or advance their career often face fierce competition.
Many restaurateurs have difficulty finding employees because of low pay in comparison to other industries. They also report that young talent prefers to live at home with their families and is resistant to moving to cities.
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Most New York City restaurants do not pay enough to support a family on a minimum wage income or find a restaurant job less. Employers often avoid health insurance obligations by scheduling employees to work only 28-29 hour per week to get as close to full-time eligibility as possible. This is an indication of how little value many restaurants place on their workers.
